Privacy Policy

 Last updated on the 10th of February, 2023.

 

Scope of this Policy

Reach Reporting understands that you care how information about you is collected and used. Reach Reporting is committed to protecting the privacy of individuals who interact with us. This Reach Reporting Privacy Statement (“Privacy Policy”) describes Reach Reporting’s privacy practices for our website, Services, and apps that link to this Privacy Policy. This Privacy Policy also details our privacy practices related to Reach Reporting’s marketing, advertising, and company events.

Reach Reporting is an online financial reporting platform. We provide the Reach Reporting platform and related support, consulting, and other Services to our customers. In this Privacy Policy, we will refer to the Reach Reporting platform and related Services collectively as our “Services.” We will refer to our emails, text messages, newsletters, and other marketing, promotional, and advertising practices collectively as our “Communications.”

For the purpose of this Privacy Policy, “Personal Information” means any information relating to an identified or identifiable natural person.

Reach Reporting Services

As part of the Services we provide, customer data may be stored on our computer systems. As our customer, when you use our Services to process your data or your client’s data, you control what part of that data is uploaded to the Services and how that data is used. The collection, use, transfer, and retention of customer data in our Services are governed by our Data Retention and Disposal Policy, not this Privacy Policy. As a data processor, we will cooperate with you in your efforts to control your Personal Information.

Information Collected by Reach Reporting

Registration and customer support

You may provide us with information about you when you complete a Reach Reporting web form, register to use a Reach Reporting website (reachreporting.com) or Services, request a Services demonstration, visit our website, use our Services, respond to an advertisement or referral, contact Reach Reporting for support or other offerings, or attend an event or forum in which Reach Reporting is hosting or participating, or otherwise interact with us. During such processes, we may collect Personal Information about you. For example, we may collect your name, company name, address, email, phone number, billing and payment information, position, or title. We may also receive information about you from other individuals to send you a referral, and may collect other public and third-party information about you to supplement the information we hold–such as information about the company where you work.

Websites and use of cookies

We use information-gathering tools, such as cookies and web beacons, to collect information as you navigate our websites and Services. Through such tools, we receive and store information about how you use our websites and Services. For example, we receive information that your browser or device sends to our servers whenever you visit a Reach Reporting website. Your browser or device may tell us your internet protocol (IP) address used to connect your computer to the Internet, computer and connection information such as browser type, version, language and time zone settings, browser plug-in types, operating system, and type of device you are using. 

When you visit a Reach Reporting website, your browser may also tell us information such as the actions you take on our website, the page that led you to our website, and, if applicable, the search terms you typed into a search engine that led you to our website. Our servers collect similar information when you are logged into our websites or Services.

The information we receive through cookies and similar technologies may be associated with you, depending on the website or Services you are using. In addition, third parties may be able to collect information about your online activities when you use our website or Services using cookies or other technologies. We use first-party and third-party cookies, web beacons, and similar technologies in accordance with the information and options that may be provided to you when those technologies are used.

We advertise online, including displaying Reach Reporting ads across the Internet on websites and in apps. When we advertise online to you, we may collect information through such technologies about which ads are displayed to you, which ads you click on, and the web page where the ad was displayed to you.

For more information about the types of cookies we use and managing cookies, please see the “Your rights in respect of your Personal Information” section below.

Reach Reporting social networking pages

We maintain pages on many social networking sites. We may collect information when you interact with our social networking pages.

Public chat, message boards, and user postings

You might provide Personal Information through your public participation in chat sessions, message boards, user communities associated with our Services, blogs, email exchanges, or newsgroups on our websites. That information may be available to anyone who has access to the website. This Privacy Policy does not apply to information you make generally available through such websites.

You can choose not to provide us with your Personal Information, but if you do not provide us with your Personal Information when we request it, we may not be able to provide you with the websites and Services you use or tailor them to you.
 

Use of Information Collected by Reach Reporting


We may use the information we collect about you under our Services agreement terms to:

  • Provide you the Services or information you have requested
  • Send you business notifications related to our Services
  • Discuss payments, additional purchases, or renewal of your subscription
  • Obtain feedback about our Services to enhance the Services we provide to you
  • Diagnose Services problems
  • Periodically communicate with you about our Services through messaging
  • Allow other Services users to communicate with you
  • Undertake internal analysis of customer patterns and behavior so we can understand what may be of interest to you and others

We may use the information we collect about you for our legitimate interests to:

  • Provide you Reach Reporting website content
  • Operate and improve our websites which may include displaying buttons, tools, or content that link to other companies’ Services
  • Personalize our website, Services, and Communications to your likely interests and needs
  • Conduct market research about our current and potential customers, their interests, and the effectiveness of our marketing campaigns
  • Aggregate data from our Services for benchmarking and to improve our Services
  • Send you information by email or text message about Reach Reporting, the Services, new releases, special offers, and similar marketing information
  • Process orders for and deliver to you items or materials that you order from us
  • Provide information to our customers and potential customers in the form of electronic or print newsletters. When you choose to subscribe to our newsletter, you may be added to our mailing list and will receive announcements and information about Reach Reporting. It will be emailed or mailed or sent via text message to the address that you provide when you subscribe.
  • Contact you via telephone to discuss our Services and related offers with you
  • Display personalized ads to you
  • Combine information we collect about you with other public or private information sources in order to provide you with Communications that may be relevant to you

We may use the information we collect about you for marketing purposes to:

  • Send you information by email or text message about Reach Reporting, the Services, new releases, special offers, and similar marketing information
  • Provide information to our customers and potential customers in the form of electronic or print newsletters. When you choose to subscribe to our newsletter, you may be added to our mailing list and will receive announcements and information about Reach Reporting. It will be emailed or mailed to the address that you provide when you subscribe.
  • Contact you via telephone to discuss our Services and related offers with you
  • Display personalized ads to you
  • Combine information we collect about you with other public or private information sources in order to provide you with Communications that may be relevant to you

The information we collect about you may be combined with information from third party sources. For example, your name, email address, phone number, and title may be combined with information about the company you work for that is obtained from professional networking sites and information service providers. Our processing of your Personal Information for marketing purposes outside of a consent requirement in law will be in our legitimate interest. Where required under applicable law, we will obtain your consent to the use of your Personal Information for marketing purposes. You can withdraw your consent or object to receiving further marketing information at any time as provided in our Communications or as described below.

 

Sharing Information Collected by Reach Reporting


We work with companies that provide Services or help support our business. These companies may deliver customer support, provide data hosting, process and collect payments, or send Communications on our behalf. These companies may have access to your Personal Information including:

  • Our affiliated companies and companies we hire under this Privacy Policy as reasonably necessary to provide or support our Services
  • When you purchase a license to use or indicate interest in a third party product or service through Reach Reporting, so the third party may contact you about your purchase or interest
  • Our resellers and other sales partners for the purpose of assisting you with ordering or Services implementation
  • When we hire companies to help us market our websites and Services and provide you with information and offers related to Reach Reporting, including displaying ads to you across the Internet

Reach Reporting may also share your Personal Information:

  • When we are required or believe we are required to provide information in response to a subpoena, court order, applicable law, government statute, regulation, or other legal process
  • When we have a good faith belief that the disclosure is necessary in our legitimate interests to prevent or respond to fraud, defend our websites or Services against attacks, or protect the property and security of Reach Reporting, or the property and security of our customers and users
  • To the extent necessary to meet lawful requests by public authorities, including to meet national security or law enforcement requirements
  • If we merge with or are acquired by another company, we sell a website, app, or business unit, or all or a substantial portion of our assets are acquired by another company, in which case your information may be one of the assets that is transferred or may be shared with the other company to evaluate the potential merger, acquisition, or sale, subject to the terms of this Privacy Policy continuing to apply to any Personal Information that is transferred to that entity or other third party
  • When we aggregate and share de-identified information collected by our websites or the Services in order to provide statistical information or market research to third parties
  • When you consent to the sharing

Within the Reach Reporting App store, our customers can request and obtain access to software applications and other products that are developed and supported by third-party providers. We refer to these applications as Non-Reach Reporting Products/Services. If you install or enable a Non-Reach Reporting Product/Service for use with the Reach Reporting platform, we will allow the provider of the Non-Reach Reporting Product/Service to access your data as required for the interoperation of the Non-Reach Reporting Product/Service with the Reach Reporting platform. We are not responsible for the use, disclosure, modification, or deletion of your Personal Information by a Non-Reach Reporting Product/Service provider resulting from your use of a Non-Reach Reporting Product/Service. Please read the Non-Reach Reporting Product/Service provider’s privacy policy and license terms for more information regarding its use of your Personal Information in the Non-Reach Reporting Product/Service.

If you are referred to Reach Reporting by someone else, we may share information regarding the status of that referral with the individual who referred you.

Except as permitted under the California Consumer Privacy Act (CCPA), we will not sell (as such term is defined under the CCPA) any California resident’s Personal Information.

 

Information Security and Storage


We understand that the security of your Personal Information is important. We implement reasonable administrative, technical, and physical security controls designed to protect your Personal Information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, despite our efforts, no security controls are completely effective, and we cannot ensure or warrant the security of your Personal Information.

Your Personal Information and data files are stored on our servers, the servers of our affiliated companies, and the companies we hire to provide Services to us. We will retain your Personal Information for as long as necessary to provide you with the websites and Services you use, as needed to comply with our legal obligations and legal rights, including to prevent fraud or enforce our agreements, and for our internal business reasons such as maintenance of our archive and backup systems for a period after your use of our websites and Services ends. We retain aggregate information beyond this time for research purposes and to help us to develop and improve our Services.

 

Cross-border Data Transfers


Your Personal Information may be stored in and transferred to the United States or stored in and transferred to other countries where the companies we work with to help us run our business are located, such as Canada, the United Kingdom, Australia, and Croatia. In order to use our Services and websites, you acknowledge that your Personal Information may be transferred and processed outside your country or jurisdiction. Certain of these countries may not have the same data protection laws and protections as the country in which you initially provided the information including, where relevant, the United Kingdom or a country in the European Economic Area (EEA). When we transfer your Personal Information, we will take appropriate steps to ensure your privacy rights continue to be protected.

In the case of transfers of Personal Information out of Europe, we ensure that the recipient of your Personal Information offers an adequate level of protection and security, for example by entering into standard contractual clauses for the transfer of Personal Information as approved by the European Commission.

 

Your rights in respect of your Personal Information


We take reasonable steps intended to ensure that your Personal Information we collect is accurate, complete, and current by using the most recent information provided to us. Our Services may allow you to review and edit your Personal Information by accessing your account or similar features of the website or Service you are using.

For our websites and advertising, the following describes your options for managing the various types of cookies used by Reach Reporting on our websites and in performing the Services:

  • Required Cookies: Required cookies are necessary to enable the basic features of this site to function, such as providing secure login for using our Services. Because required cookies are essential to operate Reach Reporting’s websites and provide the Services, there is no option to opt out of these cookies.
  • Functionality Cookies: Functionality cookies are used to provide a better customer experience on our website and using the Services. For example, remembering your login details and other information you have entered or choices you make, displaying more personal features, or providing us information about how our websites are used.
  • Analytics Cookies: Analytics cookies are used to analyze site usage to measure and improve performance. They allow us to know what content is most valued and how often unique visitors return to the site, so we can improve the information we offer to you.
  • Advertising Cookies: Advertising cookies are used to show you ads that are more relevant to you. We may share this information with advertisers or use it to better understand your interests. For example, advertising cookies may be used to share data with advertisers so that the ads you see are more relevant to you, allow you to share certain information on social networks, or allow you to post comments on our websites or while using our Services.

     

Individual Rights

We respect the rights you may have under certain laws and circumstances to:

  • Be provided with a copy of your Personal Information held by us
  • Request the correction or erasure of your Personal Information held by us
  • Object to the further processing of your Personal Information
  • Request that we restrict the processing of your Personal Information (while we verify or investigate your concerns with this processing, for example)
  • Request that your Personal Information be transferred to a third party
  • Not receive discriminatory treatment for the exercise of your privacy rights, subject to certain limitations

You may submit a request to us by contacting us using the Reach Reporting contact information provided below. Once we verify your identity, we will assist you with your request.

If you remain unhappy with a response you receive about the treatment of your Personal Information, you can also refer your concerns to the relevant privacy or data protection supervisor in your jurisdiction.

 

Text Messaging

By opting in to receive text messages from Reach Reporting, you agree to receive text notifications and Communications about Reach Reporting and the Services, even if your mobile number is registered on any state or federal do-not-call list. Message frequency may vary. Consent is not a condition of purchase of any product or Services. Message and data rates may apply to, and you agree to be responsible for, all text messaging charges and fees imposed by your wireless provider.

 

Children Policy

The Services are intended for people who are at least 18 years old. We will not knowingly collect, aggregate, or share Personal Information from anyone under 18. If we have done so by mistake, please contact us at [email protected], and we will promptly remove that Personal Information from our system.

 

Opting-out of Reach Reporting Communications


You may opt out of receiving Communications by modifying your profile information on our websites or your Services profile, or by unsubscribing to the marketing mailings, text messages, or newsletters you no longer wish to receive. To unsubscribe from email Communications, please follow the “Unsubscribe” instructions that are contained within the mailing, newsletter, or other Communication that we send to you. To unsubscribe from text message Communications, please reply with STOP or UNSUBSCRIBE to any mobile message sent from us. You may also unsubscribe to Communications by sending an email to [email protected] with “Unsubscribe” in the body, together with a description of the Communications you no longer desire to receive.

 

Changes to this Privacy Policy


Occasionally, we may change or update this Privacy Policy. For new users, such changes will become effective upon posting. For existing users, the changes and updates will become effective 30 days after posting, and, where appropriate, may be notified by email. We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices.

Contact Information


Reach Reporting, Inc. is a U.S. company.
If you have any questions related to this Privacy Policy, please contact us at:

Reach Reporting, Inc.
Attn: Privacy Officer
2277 W 700 S
Springville, Utah 84660
Email: [email protected]
Telephone: +1 ‭‭(877) 467-7637‬‬ (9:00 AM to 5:00 PM MT)